FAQs
Looking for answers?
We have listed the answers to our most frequently asked questions here…
General Enquiries
When will my order be dispatched?
Stock permitting, we aim to dispatch all orders within 3-5 working days upon receipt of payment, Monday-Friday. Please note we cannot ship orders to a PO box address.
Where do you deliver?
We offer free delivery within the UK and Europe when you spend £100 or more. Our standard delivery cost are:
- Within UK (1-2 working days) – £3.50
- To Europe and Switzerland (5-7 working days) – £ 5.00
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
How will you ship my order?
Parcels are dispatched Monday to Friday 9.00 am to 5.30 pm and may require a signature upon delivery. This does not apply to bank holidays. Please kindly ensure that there will be someone available to sign for your parcel at the delivery address.
In the event no one is available to sign, a card will be left for you to arrange a more convenient date for delivery. Once your order has been dispatched we are unable to change the delivery address. Changes of address will need to be made by emailing [email protected].
Which online payment system does Little Dots Company use?
We use PayPal™ and Stripe (for card payment) to process your payment because it is safe, reliable and easy to use. Please make sure you create your account for an even faster payment. We will not have access to your account details.
How long do I get to return my Item?
Any product purchased from Little Dots Company can be returned within 14 working days of receipt of your parcel. Please follow the following returns procedure: email [email protected] quoting your name and receipt ID.
All products must be returned in new, unworn and unused condition, in their original packaging. Please include your name and order number. You will need to pay the postage on your returned parcel. Little Dots Company Ltd. will not accept items that have been worn or soiled or if the tags have been removed.
Once we have received your returned order, we will credit your account/card for the original sum paid. Items returned after this period will not be accepted.
How can I exchange my Item?
Any items purchased from Little Dots Company can be exchanged within 7 working days of receipt of your parcel. Please follow our exchange policy: email [email protected] to notify us about the exchange, quoting your name and receipt ID. All returned products must be in new, unworn and unused condition, in original packaging. Please include your name and order number. Place your order with us for the correct size/item.
How do I return damaged or faulty goods?
All items are carefully checked and packaged before being dispatched.
Should your item reach you in an unsatisfactory condition please email [email protected] immediately to arrange a replacement. The returned shipping costs of your damaged items will be reimbursed by Little Dots Company Ltd.
Where do I return my products?
Please return your item(s) within 7 working days days to the following address:
Little Dots Company Returns
106 Beaufort Street
London SW3 6BU
United Kingdom
What are the terms and conditions for the use of LittleDotsCompany.co.uk?
The terms and conditions can be read here.
Little Dots Company Ltd. is not responsible for return delivery costs unless the item is found to be faulty. Little Dots Company Ltd. is also not responsible if items are lost in transit; we suggest you obtain a stamped ‘certificate of posting’ form or a receipt and retain it as proof of postage. Once a product has been returned, Little Dots Company Ltd. will examine the item and if deemed faulty a refund will be provided. Please include a copy of the receipt for delivery so we may reimburse you.
Do you have a question which is not listed here?
Get in touch using our contact form below:
Email:
[email protected]
Secure Payment Options at Checkout
£5 Shipping on all
orders in the EU.
All items shipped within 24hours.
